Most people who search for this actually want to cancel. The two are different actions with very different consequences, and the difference is worth thirty seconds before you do either.
What each one actually does
Cancelling stops future billing at the end of your commitment period. Your account survives, your history survives, and you could come back later without starting from zero.
Deleting is a privacy action. It removes the account and the personal data attached to it. It is irreversible, it does not refund anything, and it does not release you from a commitment period.
The practical consequence: if you are leaving because it is expensive, cancel. If you are leaving because you do not want a company holding years of your biometric data, delete, but export first if you want to keep a copy for yourself.
How to request deletion
- 1
Export, and confirm the file arrived
Not optional if you care about the data. WHOOP allows one export request every 24 hours, so start this before you begin anything else, and open the file to confirm it works.
- 2
Cancel the membership first
Deleting an account with an active membership is a messier state than it needs to be. Cancel at app.whoop.com under Membership, and confirm the status changed.
- 3
Request deletion from account settings
Look under the account or privacy area of your settings for a deletion or data rights option. WHOOP has moved this between releases, so if it is not where you expect, go to step 4 rather than hunting.
- 4
If you cannot find it, ask support in writing
A deletion request made to support in writing is a valid route and in several jurisdictions they are obliged to act on it. Say plainly that you are requesting deletion of your account and personal data, and keep the reply.
- 5
Keep the confirmation
Deletion is processed rather than instant. Keep whatever confirmation you receive until you have verified you can no longer sign in.
What is left afterwards
The band, which no longer does anything. Your exported CSV, if you took one. And nothing else, which is the intended outcome.
Worth noting that a deleted account cannot be used to prove anything later, so if there is any live billing dispute, resolve that before you delete rather than after.
On what WHOOP does with your data while you are still a member, see does WHOOP sell your data.