The exact steps to cancel, where the button is hidden, the 30-day refund window, what the 12-month commitment actually means, and what happens to your data and your band afterwards.
Updated July 31, 20267 min readBy the Helix team
Disclosure: we make Helix, one of the products discussed here. Competitor prices and features are taken from their own published pages, linked below each table, and checked on the date shown. Where a competitor is the better choice, this page says so.
Before you cancel: export your history
This is the step people skip and regret. Once the membership ends, WHOOP stops collecting, uploading and analysing your biometric data, and the analytics you have been building for a year or three stop being available to you. The band becomes a bracelet.
Request your data export from your account settings while the membership is still active, and wait for the file to arrive before you cancel anything. If you have been on WHOOP for years, that file is the only long-baseline record of your own physiology you own, and it is worth five minutes.
How to cancel, step by step
1
Open the web app, not the phone app
Go to app.whoop.com and sign in with the account that holds the membership. The cancellation control is reliably present on the web and is not always where you expect it in the mobile app, which is why most people end up here in the first place.
2
Open Membership from the menu
Select Membership. This page also shows your current tier, your renewal date and your term end date, all of which are worth reading before you go further.
3
Scroll to the very bottom
The link is at the foot of the page, below everything else. It is not hidden exactly, but it is as far from the top as it can be.
4
Select Cancel Your Membership and follow the prompts
You will be offered alternatives, including pausing, before it lets you finish. Keep going until you see a confirmation. You do not need to contact support at any point, and anyone telling you to call a number is not WHOOP.
5
Confirm in writing
Check for the confirmation email and keep it. Then look at your Membership page again and verify the status and the end date have changed. A cancellation you cannot evidence is a cancellation you may have to argue about.
If you are inside 30 days, do this instead
The return process is separate from the cancellation flow and it is the only route to money back. Start at app.whoop.com/membership/returns within 30 days of receiving the device. WHOOP will tell you whether you need to ship the band back before the refund is processed.
Outside that window there is no refund, partial or otherwise, and cancelling only stops future charges.
What happens afterwards
Until the period ends, nothing changes. You keep full access through the billing period you have already paid for.
After that, WHOOP stops collecting, uploading and analysing your biometric data, and the analytics in the app are no longer available to you.
The band is yours to keep, but cancelling disables uploading, so it cannot sync new data. It is not repurposable as a generic tracker in any useful way.
Your export still works, if you requested it while the membership was live. If you did not, do it now, before the period ends.
Where people go next
Most people cancelling WHOOP are not giving up on the idea of tracking recovery, they are giving up on renting it. The three common landing spots:
An app on a watch you already own. If you have an Apple Watch, the overnight HRV, resting heart rate, respiratory rate, wrist temperature and sleep stages that WHOOP was charging you for are already being recorded and are sitting in Apple Health right now.
A ring with no subscription. The Ultrahuman Ring AIR is $349 once with no ongoing fee, and on Android the Galaxy Ring is the same idea from Samsung.
Oura, if it was really sleep you cared about. $349 plus $69.99 a year, which is roughly a third of WHOOP’s subscription, for the best sleep staging in the consumer category.
Weighing it up rather than committed? The head-to-head is at WHOOP vs Helix, and if you are considering a ring instead, start with WHOOP vs Oura Ring.
Frequently asked questions
How do I cancel my WHOOP membership?+
Sign in at app.whoop.com, open Membership from the menu, scroll to the very bottom of the page and select Cancel Your Membership, then follow the prompts. You do not need to contact support, and the option is not always visible in the phone app, so use the web app if you cannot find it.
Can I get a refund from WHOOP?+
Only inside the 30-day return window from receipt of the device. Start it at app.whoop.com/membership/returns, and WHOOP will tell you whether the band has to be shipped back before the refund is issued. Outside 30 days there is no refund, and cancelling simply stops future billing.
What is the WHOOP 12-month commitment?+
WHOOP memberships are annual commitments even when you pay monthly, so cancelling mid-term generally stops the renewal rather than ending billing immediately. Check the end date shown on your Membership page before you assume the payments stop this month.
What happens to my WHOOP data when I cancel?+
You keep access until the end of the current billing period. After that WHOOP stops collecting, uploading and analysing your biometric data, and your analytics history is no longer available in the app. Export anything you want to keep before the period ends.
Can I keep the WHOOP strap after cancelling?+
Yes, the band is yours. It will not be much use on its own: cancelling disables uploading, so the strap can no longer sync new data to the app.
Can I pause my WHOOP membership instead of cancelling?+
Yes. WHOOP lets you pause for up to three months. Billing stops for that period and your data is retained, but no new data is uploaded while the pause is active, and you can resume at any time.